PTA supports the annual Artists for Kids Culture Art Auction
PTA is proud to support the annual Artists for Kids Culture (AKC) Art Auction again this year and we encourage everyone to get involved with this fantastic event which raises funds to improve the lives of financially disadvantaged children. The auction provides a rare opportunity for people to purchase a piece of contemporary Australian art from well-known and emerging artists. The tea party on Sunday 26 October is a great opportunity to preview the artworks before the auction on Thursday 30 October from 7:00pm. For more information visit akc.org.au.
Appointment – Managing Consultant July 2013
PTA is pleased to announce the appointment of Daniel Mullens to the leadership team. As Managing Consultant, Daniel will assist with overseeing projects and perform quality audits on allocated engagements to ensure a successful outcome for each and every assignment. Daniel has a varied communication and learning background supported by strong process and procedure development. He brings these skills and experience in business architecture, corporate communication, learning and instructional design, and process analysis PTA. Since 2010 he has delivered a range of projects on behalf of PTA across government, finance and utilities sectors.
Process Excellence Summit 2013
On 24 July, Partner Shannon Trueman presented ‘The BPM Continuum’ at the ninth annual Process Excellence Summit and Awards, held at the Dockside Convention Centre, Sydney. The PEX Summit was an opportunity to share BPM knowledge with other organisations across various industries.
Shannon focused on the business process management (BPM) lifecycle, according to stages of an organisation’s BPM maturity, specifically:
· critical considerations of the BPM journey
· key milestones in the process
· lessons learned from other BPM deployments
· success factors.
The BPM continuum in not a linear process but rather a cyclical journey of three key steps:
1. Emerge—just starting
Businesses in the Emerge phase of their BPM continuum focus on developing and aligning to core strategies, attaining buy-in from key stakeholders and communicating openly with all intended and relevant parties.
2. Establish—on the journey
Building knowledge base, choosing a process classification framework and identifying scope and success measures.
3. Evolve—consolidating and improving
Identifying improvements, measuring success and manage process governance.
Overall, what stood out was the importance of developing a Stakeholder Matrix, an area many organisations do not consider. Unless we engage stakeholders with consistent messages, the outputs are meaningless and stakeholders lose confidence and trust, and adoption of effective business process management is lost.
Gartner Business Process Management Summit Sydney on 13–14 May 2013
Both Pearson Trueman & Associates’ partners attended Gartner Business Process Management Summit held in Sydney on 13-14 May. Topics covered at the summit included:
· How BPM can enable transformational change
· How to establish process ownership and effective governance
· Making BPM part of your strategic plan
· Process intelligence and the role of the iBPMS
· The convergence of cloud, mobile, social and information with BPM.
Many organisations around the world have successfully adopted BPM because they see the value that’s been delivered through the use of BPM on their business performance. For more information, have the PTA Directors share their expertise by contacting firstname.lastname@example.org
PTA Directors sleep at the MCG for Melbourne City Mission
Shannon Trueman and Suzanne Pearson spent the night of sleeping at the Melbourne Cricket Ground change rooms while sounds of traffic and city noise played in the background.
The pair joined 1,500 people who pledged to sleep in conditions simulating the disadvantage to raise awareness about youth homelessness by taking part in Sleep at the 'G on 18 April 2013.
Shannon and Suzanne welcome the opportunity to do it again and thank everyone who sponsored them. Together they raised over $2,300. Funds raised from the annual Melbourne Citymission event will help end homelessness for at least some the 6,000 homeless people under the age of 25 in Victoria. Visit www.sleepattheg.com.au
APQC Conference 2012 outcomes
The 2012 APQC Block and Tackle conference held in Houston, Texas during October 2012 was an opportunity for PTA to gain further knowledge from peers and professionals through seminars and workshops. The key message of this year’s conference was leveraging process for results.
The conference offered some great insights from the keynote speakers. One of them being the Blue Angels fighter pilots. Their plan, brief, execute, debrief, win approach to every flying mission highlighted the value of a process-based approach to consistently delivering quality.
Key takeaways from the conference included:
1. Know where you want to go. Many organisations fail to develop successful strategies
2. Know how you want to get there. Using business process management (BPM) helps support business goals. This creates synergised business units making the final destination more achievable
3. Isolating BPM from other functions creates business silos. This causes dysfunctional organisations and poor performance. Many firms when asked what they would do differently say, ‘integrate BPM and strategy’
4. It is essential to measure the outcomes of your BPM. ‘What gets measured gets noticed’.
If you are interested in knowing more regarding the conference, contact Roselyn Morrice or Shannon Trueman.
Australian Information Security Association (AISA) National Conference
Anna Kelman of Pearson Trueman & Associates attended the Australian Information Security Association (AISA) National Conference 2012, held in Sydney during October. The theme of this year’s conference, ‘Show Me the Money’, focused on cybercrime and how to mitigate against it.
In 2011, cybercrime cost Australians $4.6 million in stolen assets and recovery costs, not counting the damaging impact on the eCommerce sector. The conference’s seven speakers explored, dissected and provided responses to cybercrime in Australia.
The speakers included Chief Security Officers from Oracle and Google Enterprises, the Chair of the Institute of Information Security Professionals (the AISA equivalent in the United Kingdom) and the Vice President for Information Security and Cryptography at the Internet Corporation for Assigned Names and Numbers (ICANN).
Anna’s top learnings included:
- 2009 was the ‘annus horribilis’ for cybercrime—things appear to be moving forward
- Many organisations simply don’t know how insecure they are, but having a robust information security policy is a terrific start
- Customers and their habits are key change drivers in how organisations view and manage information security
- Information security threats are moving towards ‘hacktivism’, with groups such as Anonymous becoming more powerful
- Legislation in this area is outdated but is improving, particularly from an international perspective
- Organisations need to embrace cloud computing and bring your own devices (BYOD) with their workforce
- Organisations spend more money attacking information security threats, when evidence shows a sensible defence strategy is more prudent—and cost-effective
- Information security policies at Google are rarely more than two pages in length
- There is a serious lack of experienced information security and digital forensic professionals.
APQC Block and Tackle Process Conference and Training 2012
Shannon Trueman and Roselyn Morrice are off to the APQC Block and Tackle Process Conference and Training in Houston, USA on October 22–26. The conference this year is framed by APQC’s Seven Tenets of Process Management. Contact us to learn more about the knowledge they gained at the conference.
Gartner Business Process Management Summit
Pearson Trueman & Associates partners, Shannon Trueman and Suzanne Pearson, attended the Gartner Business Process Management Summit held in Sydney on 20 and 21 August 2012.
The summit explored best practices and technologies for improving business process quality, consistency and collaboration to meet and exceed process improvement business targets.
‘It was a great opportunity to network and expand on our BPM knowledge’, says Suzanne Pearson.
‘Staying at the forefront of industry practices and trends is important for us to deliver the best service to our clients’.
The partners' top five insights taken from the summit are:
1. Companies using BPM for competitive advantage are at the ‘top of change’
2. Interaction of BPM and social media demystifies BPM for organisations
3. Recognise BPM as a profit centre containing valuable assets of the business
5. Treat BPM processes as assets, contributing directly to enterprise performance by driving excellence and agility.
‘Gaining an understanding of industry trends and technology solutions to support BPM is invaluable to us as consultants’, says Shannon Trueman.
PTA is first choice in e-Learning products and services for DEEWR
PTA recently responded to a request for tender for e-Learning Products and Services for the Department of Education, Employment and Workplace Relations (DEEWR). PTA has years of experience in providing communication and e-Learning services to large organisations; their expert team ensured they were selected as DEEWR’s preference within this category.
DEEWR works in collaboration with the states and territories, having around 5,500 staff both nationally and internationally. DEEWR brings together people and services to support the Australian Government’s agenda on education, employment and workplace relations. They are the lead government agency providing national leadership in:
- Conditions and values in the workplace
- Education and workplace training
- Support with transition to work.
DEEWR is involved in all stages of an individual’s life, including early childhood care and development, the provision of quality education at all levels, a skilled workforce with greater participation, a safe workplace and an inclusive society.
PTA is proud to be working with DEEWR to help meet their communication and learning needs through the development of e-Learning products and services.
Helping homeless kids through Melbourne Citymission
Did you know that on any given night in Victoria, approximately 7,000 young people are homeless? This startling fact has motivated PTA to support the non-denominational community services organisation, Melbourne Citymission.
PTA directs their support to Melbourne Citymission’s Frontyard Integrated Youth Services, which helps young people who are currently experiencing or at risk of homelessness.
‘We wanted to find a way to directly benefit young people in the community and we believe Melbourne Citymission provides the kind of service and support that helps achieve real results,’ says PTA’s Suzanne Pearson.
Melbourne Citymission understands that once a young person has access to education, a job, secure housing and support, they can escape homelessness forever. So they provide young people with choices that contribute to their health and wellbeing by addressing their physical, social and emotional needs. Where possible, support is provided to help them return to their families and communities.
Since 1854, Melbourne Citymission has worked with the most vulnerable individuals, families and communities across Melbourne and Victoria. Every week they help thousands of people build a clear pathway away from economic exclusion and social isolation through a variety of services. If you would like to know more about these vital services, or contribute to the organisation yourself, head to their website at melbournecitymission.org.au.
Pearson Trueman & Associates launches uPTAke
Pearson Trueman & Associates announces the launch of uPTAke, their quarterly newsletter.
Our research tell us you would like to hear more about us and we think this is great way to let you know the latest on industry developments, upcoming events, as well as our news and insights.
You can subscribe to uPTAke here.
Pearson Trueman & Associates celebrated five years in February
PTA hit five years on 1 February 2012. And what a five years it has been!
2010 and 2011 saw PTA rank in the top 25 for BRW’s Fast Starters list, which Suzanne Pearson and Shannon Trueman were the second highest ranking businesswomen for 2010.
The 2009 SmartCompany Smart50 awards saw PTA as the highest ranking female-run firm, and being recognised in the top 10 overall firms. In 2009 PTA also gained ISO 9001:2008 Quality Management Systems accreditation.
Both Suzanne Pearson and Shannon Trueman are thrilled with how their organisation evolved with the help of their dedicated team and look forward to the next five years.
‘We thank our clients and staff for believing in us and the value we deliver’, Suzanne Pearson said.
Whole of Victorian Government eServices Panel Appointment - July 2011
Pearson Trueman & Associates advises their successful appointment to the Whole of Victorian Government eServices Panel. This appointment confirms the value our clients place on the services we offer.
The Lead Department sought responses to a Request for Tender (RFT) SS-12-2010 for the establishment of an eServices panel under a State Purchase Contract (SPC) arrangement.
The Lead Department sought to appoint a panel of providers to deliver high quality Information and Communication Technology (ICT) services to the Whole of Victorian Government.
The Department of Treasury and Finance (Lead Department) plays a leading role in economic, financial and resource management and in assisting the Victorian Treasurer and the Minister for Finance in delivering the Victorian Government’s policy platform.
The initial term of the new contract arrangement is for three years with two one year extensions exercisable at the discretion of the Lead Department, as well as refreshes options. The new panel commenced 1 July 2011.
Join organisations already recognising the value Pearson Trueman & Associates offers. Contact us to see how we can help you realise your business goals.
American Process Quality Centre (APQC) Membership Announced - July 2011
Pearson Trueman & Associates is pleased to announce their membership of American Process Quality Centre (APQC), a non-profit benchmarking and best practices research organisation offering knowledge management, measurement, and process improvement. They’ve spent the last 33 years working with leading organisations to assess and improve their performance.
Pearson Trueman & Associates has access to a range of benchmarking and best-practice research reports, metrics, tools, and other content in different functional areas. It is a great resource with over 8,000 pieces of primary and secondary best practice research.
At Pearson Trueman & Associates we’re excited about the opportunities this affiliation offers our clients. If your organisation is looking to improve the way it delivers services, either internally or externally, contact us to see how accessing the information gathered by APQC can realise the success of your initiatives.
Two years running on BRW Fast Starters list - May 2011
Pearson Trueman & Associates makes it into the BRW Fast Starters Top 100 for the second year running. And this year we sit at number 23, a great result for us.
We’ve continued to experience growth because of our team’s good work and commitment to quality. Our clients continued belief in our ability to provide the right skills to deliver projects and initiatives on time and on budget continues to be valued by our clients. This recognition gives us great confidence and confirms we’re headed in the right direction.
Sustainable growth secrets article - October 2010
Shannon Trueman of Pearson Trueman & Associates, reveals the secrets of careful growth on the Smart Company website. Click here to read the article.
Artists for Kids’ Culture 2010 Art Exhibition and Auction—September 2010
The annual Artists for Kids' Culture Fundraising event for 2010 raised over $71,000. The exhibition was a great success with over 250 patrons in attendance on the opening night to view another fine collection of over 70 works from leading contemporary Australian artists.
Melinda Martin, guest speaker from the Australian Business Arts, helped to celebrate the art and champion AKC's ongoing role in supporting the social, physical and emotional needs of kids' living in disadvantage.
Despite inclement weather (including hail) the Auction night at St Kilda Town Hall hosted a crowd of over 100 bidders who were justly rewarded for braving the cold with fantastic buying opportunities. Another successful event, with funds already going to assist individual pursuits in dancing and acting, and a group photography project.
AKC is going into its 18th year and with the ongoing support of sponsors and the arts community, we are excited and positive about the years ahead.
Pearson Trueman & Associates makes BRW's 2010 Fast Starters list—April 2010
Suzanne Pearson and Shannon Trueman of information consulting firm Pearson Trueman and Associates were together the second highest ranked businesswomen in the BRW's 2010 Fast Starters list.
Read the full article in The Age here.
Artist for Kids Culture thank you—October 2009
Pearson Trueman and Associates was delighted to sponsor the 2009 Artists for Kids Culture Annual Art Exhibition and Action event.
This year the auction raised just under $100, 000 – a great result. The proceeds will benefit a large number of kid’s projects and sponsor individual children in the coming year.
Stephanie Brady, Director of Artist for Kids Culture, sent her thanks with this letter.
SmartCompany Smart50 awards—September 2009
We are proud to inform you that Pearson Trueman & Associates has been named in the top ten in this year’s SmartCompany Smart50 awards.
The Smart50 awards sponsored by Westpac, recognises Australia’s fastest-growing small and medium enterprises which are changing the business landscape.
In a highly competitive national field of over 250 entrants, Pearson Trueman & Associates was awarded eighth place and was the only female run firm in the top ten.
SmartCompany noted that, ‘in a year in which the economy was rocked by numerous corporate collapses and many sectors battled falling sales, the companies on the Smart50 produced average growth of 91% (as measured by average annual growth over the past three years).’
This recognition of our success is due in no small part to you, our clients.
We want to thank you for using our services. Your recognition of our capability to help your business has enabled us to become an acknowledged leader in our field.
Victorian Government eServices Panel—August 2009
Pearson Trueman & Associates has been successful in gaining accreditation and appointment to the Whole of Victorian Government eServices panel. Following a two-stage Refresh 2.0 tender process, the appointment commenced on I July 2009.
Pearson Trueman & Associates Pty Ltd joins a select list of organisations chosen by Victorian Government to provide services in the ICT arena. There were six specialist services the organisation focussed on, based on their previous experience with organisations such as KPMG, Australia Post and Port of Melbourne Corporation.
Explains Shannon Trueman, “Our efforts to deliver quality services to organisations can now be expanded to include Victorian Government. We now have an opportunity to consolidate our efforts with Government by providing our services in business and process analysis, project management, policy, procedure, standards, technical writing and change management”.
The six specialist services include:
- Project/program/portfolio management relating to risk management
- Strategy development relating to security
- Business analysis relating to security
- Enterprise architecture relating to general IT
- Testing relating to security
- Maintenance and support relating to disaster recovery.
The appointment to the eServices panel supports the organisational strategy defined by the directors, Shannon Trueman and Suzanne Pearson. Says Shannon Trueman, “We’re excited about the direction in which our company is heading and we’re eager to realise the growth potential this appointment offers us”.
ISO 9001:2008 QMS—July 2009
When Pearson Trueman & Associates made the commitment to seek ISO 9001:2008 Quality Management Systems accreditation they didn’t realise the full extent of the effort required. Says Shannon Trueman, “It wasn’t just a matter of having policies and procedures in place which we’d developed over time, and then meeting with the auditors to have them just tick their boxes”.
It took six months of solid effort to ensure we were ready. One of our consultants researched the requirements of the Standard thoroughly before looking at how other companies had approached certification. Says Alex Burlow, Pearson Trueman & Associates’ internal quality auditor “It really has been a journey for the organisation to become more sophisticated in the way we manage the quality of our business”.
Pearson Trueman & Associates reviewed accredited organisations and chose SAI Global as their quality auditors, because of their size and expertise. Once they engaged SAI Global it was a matter of doing a pre-audit as a reality check to determine what gaps there were and how to address them. After the pre-audit Alex worked with management to meet Pearson Trueman & Associates’ newly established quality objectives.
Explains Shannon Trueman, “Both Suzanne Pearson and I are dedicated to ensuring our organisation continues to embed the quality management system objectives into our everyday operations. It supports the way we conduct our business at a strategic, tactical and operational level and reinforces consistency in our activities”.